DHS Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) overview
"One Team, One Mission" exemplifies STG’s approach to the DHS Eagle requirements. We will create a partnership with DHS for seamless service delivery. When contractor teaming is required, STG has teaming relations with both large and small businesses and will select from our database of proven contractors to form the best team. All Team STG employees are identified as a single unified resource instead of singling them out by company affiliation. A shared identity and unity of purpose prevents organizational gaps and functional finger-pointing. STG pledges our full commitment to the sustained success of DHS EAGLE operations.
STG has earned a reputation for delivering high-quality, best-value security planning and implementation solutions to the Federal Government, including the Department of State (DoS), Department of Defense (DoD), and agencies of DHS. As a small business, STG has a rare combination of ISO 9001:2008-certified, SEI CMMI Maturity Level 3-rated, and ITIL-certified program personnel. We are a proven performance-based contractor and have developed a niche core capability as a systems integrator of emergency interoperable communications systems, including data transfer across disparate mission-critical agency systems.
The right combination of experience, skills, training, and benefits to ensure outstanding contract performance — STG provides an environment where employees enjoy competitive wages and benefits and are encouraged to pursue personal growth opportunities.
STG's Quality Management System (QMS) has been certified as meeting the latest ISO 9001:2008 standards.
The evaluation was conducted by Intertek Testing Services NA, Inc., an official accreditation body for ISO 9001 standards.
Globally recognized and respected, the new ISO 9001:2008 standards are set by the International Organization for Standardization, a Geneva-based worldwide federation of national standard bodies.
Proven Technical Qualifications — STG possesses specialized experience, technical knowledge, and an in-depth understanding of DHS’s business processes, operational procedures, and security requirements. We excel in security policy planning, vulnerability and risk assessment, systems integration, technical operations and maintenance, and information systems engineering. STG has the professional qualifications necessary to provide full service assistance to meet all DHS EAGLE program requirements.
Demonstrated Capability to Support DHS Agencies — STG has proven experience supporting Federal Government agencies. Our services on relevant projects demonstrate our proven capabilities and insight into DHS mission requirements, as well as current and future critical DHS programs and operations.
A history of successful performance-based contracting that demonstrates our capability to provide comprehensive operations and maintenance support to Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) customers — Our references include the United States Coast Guard Operations Systems Center (USCG OSC), where our performance directly contributed to BenchmarkPortal certifying OSC’s service center as a "Center of Excellence," and was the only Federal service center to be so recognized. BenchmarkPortal is the world-renowned leader of measuring contact center best practices. The award is based on a survey of more than 50 questions that cover more than 200 collectable data points. The information is compared to data that is warehoused in the BenchmarkPortal/Purdue database of best practices against a peer group of help desk and technical support centers.
Industry-certified best practices for quality assurance, across all levels of the organization — STG is committed to providing our customer with the highest level of customer satisfaction through our commitment to excellence. We are one of the fewer than 200 companies worldwide to have earned a concurrent ISO 9001:2008 certification and SEI CMMI Maturity Level 3 rating. STG has operated under our ISO 9001:2008-registered processes for more than 3 years. These processes provide a corporate-wide quality management system (QMS) that promotes quality-centric services and serves as a foundation for process improvement throughout the company. Our CMMI certification verifies that we have implemented proven, repeatable processes at every level of the organization. Our company also invests in ITIL certifications for our employees, which provide our subject matter experts (SME) with industry best practices—specifically for IT services—in a framework that is conducive to delivering superior customer performance.
Program Management — Our approach to program management is founded on the lessons learned through two decades of successful support to task order- (TO) based contracts.