Serco Inc. is the Americas division of Serco Group, plc, one of the world’s leading service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers.
Serco brings deep domain expertise and proven processes informed by over 50 years’ experience, with over 50,000 people in 35 countries across the world, and 9,000 in the Americas. Our broad cross sector and international experience means we can transfer emerging best practice, share new service innovations and improve the performance of the public services we manage.
Serco professionals advise our customers, as well as design, integrate and deliver solutions that transform how clients achieve their mission and transform government efficiency. We help tackle the big, complex problems of our interconnected world in the areas of defense, citizen services and transportation.
Serco’s clients come to us with confidence that we have the expertise to take service delivery to the next level of performance. We know how to make services run smoother, smarter and more efficiently. We pull together the right people, processes and expertise to take service from “good enough” to great. We are a source of fresh ideas and global insights. We help transform the experience of the end customers in a positive and sustainable way.
Through partnering, we unleash the power of diversity. Our dedicated employees, in collaboration with the professional staff of our small business teammates, bring unprecedented technical expertise to form solutions to complex problems. Our combined experience and original concepts are critical to jointly expand our business base within our three primary markets: Defense, Citizen Services, and Transportation.
Serco has been awarded a broad assortment of contracts ensuring that we can provide the services and solutions to government clients tailored to their specific time and budget requirements.
Serco business development and program management personnel actively query our Supplier Network Portal database to identify capable small businesses that meet their needs on current and upcoming programs.
Serco employs several criteria in selecting small businesses to participate in its procurement and acquisition process, including:
We know that many small businesses offer innovation and knowledge that can increase our competitive position. For this reason, we strive to identify and select teammates early and proactively. It is recommended that small businesses interested in a specific opportunity contact Serco early on for teaming consideration. Equally important, Serco sometimes pursues strategic set-asides where our capabilities can be leveraged.
In support of our commitment to Small Business and supplier diversity, we will: